“Mrs. Simmons, during my visit, was professional, kind, and knowledgeable about her role as branch manager. She is efficient, and I really appreciate her thoroughness and professionalism.”
—Martha B.
“Melissa is always efficient and kind when I’m at her window—such a great asset to your team.”
—Erica J.
“Due to the unexpected death of a family member, the need to pay for expenses arrived. Kristina aided me in processing my loan when my mind was still processing the death. Kind, patient, quick and efficient. Thank you so very much.”
—Yolanda B.
“I want to let you know that Kimberly Keen has been doing an excellent job working with a long-time customer. Whenever I needed help, she was very responsive and helpful when I had any questions when assisting with loan payments. In the past 15 years, we have dealt with Deidra, who is no longer with MECU, and Kim has stepped in and proven to me that we have made the right choice by staying with MECU as our bank of choice. For the past 12 years, we have lived in Wisconsin, and MECU has been there for us due to the exceptional service your employees have provided us. Kudos to Kimberly Keen. ”
—Rory H.
“OUTSTANDING KNOWLEDGE and CUSTOMER SERVICE! I walked in with a pre-qualification letter… walked out a customer for life. The friendly and smiling faces of Alexis and Jebba at the Byram MECU Branch, along with their knowledge and information, reassured me that I was in the right place! And Kimberly was so quick and responsive in getting all of the fine details completed! I was so impressed with those three ladies! Will definitely recommend because they actually see the customer as a human being and not just an account number like some of the other larger institutions do.”
