Digital Banking FAQ
General Digital Banking Information
What is Digital Banking?
Digital Banking allows you to view account information, pay bills, and transfer funds from a cell phone or mobile device. MEFCU Anywhere Digital Banking offers different ways to access your account information: Mobile Web or Mobile App.
What is required to enroll in Digital Banking?
- An Online ID and Password for Digital Banking.
- An active membership with Members Exchange/account must be in good standing.
How do I enroll in Digital Banking?
You enroll in Digital Banking through the MEFCU website and your mobile device. You must have a supported device with text or a valid data plan to enroll in Mobile Banking. Mobile Browser: my.mecuanywhere.com
Is Digital Banking free?
Yes! Digital Banking is free of charge. You may incur data (internet) or text message charges from your wireless carrier.
Is Digital Banking safe?
Yes. Digital Banking is safe and secure. Digital Banking is protected with state-of-the-art security
technology. No identifiable personal information, such as your account number, will be sent or stored on your device.
What type of mobile device is required for Digital Banking?
- Mobile Web requires a device that supports mobile web browsing. You may incur text message
charges from your wireless carrier. - Mobile App requires an Apple iOS or Android operating system. You may incur text message charges from your wireless carrier.
Does my wireless carrier support Digital Banking?
Digital Banking works on all major mobile providers in the US.
What accounts will I be able to access through Digital Banking?
You will be able to get balances, transfer funds and pay bills on any account for which you are an owner.
How much transaction history is available through Digital Banking?
You will be able to access up to 500 transactions at a time per account.
What if my device is lost or stolen?
You should contact Members Exchange at 1-800-748-9459 to reset your online banking password.
Will my account information reside on my phone?
No.
Can I safely recycle or dispose of my device if it has Digital Banking on it?
Although your information is not stored on your mobile device, we recommend you delete any text messages, delete the Digital Banking application and clear any browser history from the device before recycling or disposing.
How do I transfer Digital Banking to my new mobile device with the same phone number?
- Mobile Web – You do not have to do anything. You will be able to access your accounts through www.my.mecuanywhere.com with your Online ID and password. However, we do suggest that you delete any browser history from your current device.
- Mobile App – Remove Digital Banking from your current device and download the application to your new device.
Who do I contact for assistance in setting up Digital Banking?
Visit www.mecuanywhere.com or call 1-800-748-9459.
Troubleshooting:
- If you cannot log in to Digital Banking, you can send your device logs by emailing us directly.
- On the App login screen, you must tap our credit union logo seven times, and an email composer will automatically open with two .txt files already attached if you have a registered email account on your device.
- The Send field will populate MEFCU’s email, mobile@memexcu.com. Click the send button and the email will be sent.
What is the 2-step verification during enrollment?
The 2-step verification is provided during Digital Banking enrollment. Please, be sure to have your mobile device with you when completing enrollment through the web as the 2-step verification code will expire after 5 minutes.
Mobile Web – my.mecuanywhere.com
What is Mobile Web Banking?
Mobile Web Banking is a secure way to access your account information through a mobile web browser. With Mobile Web you can check balances, view transaction history, establish alerts, transfer funds and pay bills by logging into my.mecuanywhere.com on your mobile device.
What is the cost for Mobile Web Banking?
Free. There is no cost for using MEFCU Anywhere Mobile Web. You may incur data (internet) charges from your wireless carrier.
Can I pay bills through Mobile Web Banking?
Yes, bill payment is available through Mobile Web Banking.
Can I transfer funds through Mobile Web Banking?
Yes, funds transfer is available through Mobile Web. You will be able to transfer funds between accounts for which you are an owner.
Mobile App
What is Mobile App?
Mobile App is a secure mobile banking application available for Apple iOS and Android operating systems. With Mobile App you can check balances, view transaction history, establish alerts, transfer funds and pay bills.
What is the cost for the Mobile App?
Free. There is no cost to download the MEFCU Mobile Banking App. You may incur data (internet) charges from your wireless carrier.
Can I use my iPhone, BlackBerry, Android, or other mobile device to access Mobile App?
Yes! iPhone, BlackBerry and Android are compatible with Mobile App. You can enjoy all the features and benefits of MEFCU Anywhere’s Mobile Banking by downloading the app to your mobile device from the App Store or Google Play.
Can I pay bills through Mobile App?
Yes, bill payment is available through Mobile App.
Can I create Payees through Mobile App?
Yes, the creation of Payees can be completed within the Mobile App.
Can I transfer funds through Mobile App?
Yes, funds transfer is available through Mobile App. You will be able to transfer funds between accounts for which you are an owner.